Customer-support ticket routing

Incoming tickets are classified by topic, urgency and required skill, then routed to the queue that should handle them. The routing rules are yours, and every decision is recorded so misroutes can be traced and the rules tightened. Attachments and prior history are taken into account, so a follow-up lands with the team that handled the original. Confidence per route lets low-certainty tickets go to a triage queue.

Capacity can be permanent or temporary: a one-off archive can run on burst capacity and release it afterwards, while a continuous workload sits on a cluster reserved for you. Our AI advisors help pick the model and the hardware before anything is committed.